Frequently Asked Questions

Anova processes eWallet and credit/debit card payments instantly. Clients who use bank wire may have to wait for up to 5 days for the funds to reflect in their trading accounts.

Anova processes withdrawals from verified accounts only. To enjoy your profits, simply submit a duly signed withdrawal form which is available in your member’s area. You will receive a notification when your request is approved.

All withdrawal requests are processed within 24 hours. Thereafter, you will receive your funds depending on the payment method you used.

Yes, you can if it is still in Pending status. Simply cancel the request by logging into your My Account area and select the Cancel Withdrawal option.

Ensure that your account is fully verified so as to facilitate smooth withdrawals from your account. Maxtrade only processes withdrawals from verified accounts. Account verification requires the submission of a proof of identity as well as a proof of residence, and in some cases, you may be requested for other documents. The verification is only done once, and not required for subsequent withdrawal requests. It is highly recommended to verify your account as soon as possible to avoid withdrawal delays. Verified account holders just need to fill out a withdrawal request form available in their account members’ area.

At Anova, the base currency of your account can be USD, EUR, and GBP. It is important to note that you can fund your account using your local currency. No additional fees will be charged and should you require assistance regarding account currencies, please contact our customer support.

When using a credit card, debit card or eWallet to make a deposit, the funds will reflect instantly in your Benchmark account. Should you use a bank wire to make a deposit, it will take a few days until these funds reflect in your trading account. For any queries, please contact customer support.